Field Services Engineer

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

At Smiths Detection, we help protect people and infrastructure around the world by providing advanced security screening technologies. Our systems are trusted by airports, ports, border crossings, military organisations and critical infrastructure operators globally.

We are looking for a Field Service Engineer to join our service team in Israel, including support at Ben Gurion Airport and other customer sites, supporting our market-leading Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) and Computed Tomography (CT) security screening equipment.

This is an excellent opportunity for a technically minded engineer who enjoys troubleshooting, customer interaction, and working with cutting-edge technology in a fast-paced operational environment.

What You'll Be Doing

As a Field Service Engineer, you will be responsible for delivering exceptional technical support and ensuring maximum equipment availability for our customers.

Key responsibilities include:

• Installing, maintaining, repairing and servicing Smiths Detection equipment at customer locations.

• Diagnosing and resolving electrical, mechanical and system faults.

• Performing preventative maintenance activities in accordance with agreed schedules.

• Providing technical support and training to customers when required.

• Maintaining accurate service records, reports and documentation.

• Managing spare parts ordering, installation and returns.

• Reviewing service logs and preparing customer reports.

• Supporting installation projects, upgrades and pilot programmes.

• Identifying recurring technical issues and driving corrective actions.

• Promoting service contracts, upgrades and revenue-generating service opportunities.

• Ensuring tools, test equipment and calibration requirements are properly maintained.

• Building strong relationships with customers and internal stakeholders.

• Adhering to all health, safety and environmental policies and procedures.

Working Environment

This role is primarily field-based and will involve travel across Israel, including support at Ben Gurion Airport and other customer sites.

The position may require:

• Travel throughout the region

• Occasional overtime

• Flexible working hours outside standard Sunday-Thursday operating schedules

• Participation in special projects and high-visibility customer activities

Qualifications

• Practical Electronics Engineering qualification, Electrical Engineering qualification, or equivalent experience.

• 2-3 years' experience in a field service, maintenance, technical support or repair environment.

• Strong troubleshooting skills across electrical and mechanical systems.

• Experience using hand tools, test equipment and measurement devices.

• Good computer literacy, including Microsoft Office applications.

• Strong communication skills in customer-facing environments.

• Ability to work independently while collaborating effectively within a team.

• Valid driving licence and willingness to travel as required.

Desirable Experience

• Experience supporting X-Ray, CT, imaging or security screening equipment.

• Background in industrial, instrumentation, automation, medical devices or airport technologies.

• Knowledge of SAP or similar service management systems.

• Experience working within regulated operational environments.

Additional Information

We offer…

Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.