Field Support & Customer Success

A premier, innovative CleanTech and IoT technology leader specializing in ecological sustainability and smart operational management.

The company has engineered an end-to-end intelligent IoT ecosystem combining smart connected hardware, edge sensing, and an AI-driven cloud pl that optimizes real-world field operations, fleet routing, and environmental workflows for enterprise and public sector clients.

Located in the Northern region (walking distance from the train station), operating on a hybrid work model.

• Role Description-

• Serving as a Technical Solutions Specialist / AI & Customer Operations Engineer (a hands-on hybrid role combining technical troubleshooting, data analysis, client enablement, and AI automation not a pure software development position).

• Investigating and resolving complex operational and technical escalations from active field sites, enterprise clients, and mobile fleet drivers.

• Designing, configuring, and maintaining Smart AI Agents and automated workflows to streamline platform interactions and operational intelligence.

• Conducting technical quality assurance (QA), system behavior analysis, and data investigations to optimize client workflows.

• Serving as a trusted technical partner to clients, identifying usage patterns, gathering field requirements, and driving platform adoption and customer success.

• Collaborating cross-functionally with R&D, Product, and Field Operations teams to resolve edge-case anomalies and enhance system capabilities.

Requirements-

• B.Sc. in Computer Science, Software Engineering, Information Systems, or an equivalent technical field / Proven multi-year background in Tier 2/3 Technical Support or Technical Application Support – Mandatory

• Strong analytical mindset with high comfort in working with data, logs, and technical systems – Mandatory

• High technical curiosity and enthusiasm for learning emerging technologies, modern tools, and AI platforms – Mandatory

• Exceptional interpersonal skills, customer-facing orientation, and high service awareness – Mandatory

• Strong verbal and written communication skills in both Hebrew and English – Mandatory

• Working knowledge of SQL and database queries – Significant Advantage