Help Desk Specialist (25671)

Who We Are:

Yael Group is a leading group of companies in the Israeli market, providing advanced technological solutions across a wide range of domains to organizations in all sectors.

Job Description:

• Providing ongoing technical support to end users.

• Installing and configuring computers and endpoint devices.

• Diagnosing and resolving hardware and software issues.

• Troubleshooting Windows operating systems and Microsoft 365 applications.

• Managing users and permissions in an Active Directory environment.

• Working with backup systems.

Requirements:

• At least 2 years of experience in a Help Desk or User Support role – required.

• Good knowledge and hands-on experience with Windows operating systems.

• Knowledge and experience providing support for Microsoft 365.

• Experience working with Active Directory.

• Familiarity with backup systems – an advantage.

• Experience with Commvault – a significant advantage.

• Strong service orientation, ability to work independently, and excellent interpersonal skills.

• Strong troubleshooting and problem-solving abilities, fast learner, and ability to work in a multi-tasking environment.