Help Desk Technician

Help Desk Technician – Tier 1

We’re looking for a Help Desk Technician (Tier 1) to join our IT team.

This is a great opportunity to gain hands-on experience in a dynamic IT environment. As part of the Help Desk team, you’ll provide Tier 1 support, monitor IT systems and services, troubleshoot day-to-day technical issues, and handle initial incidents across a variety of IT areas.

What you’ll do:

• Provide Tier 1 support for hardware, software, and end-user issues

• Monitor critical IT systems and services using monitoring and control tools

• Troubleshoot and resolve day-to-day technical incidents

• Handle initial monitoring and troubleshooting of System, NOC and SOC-related incidents

• Escalate complex issues when needed and follow them through to resolution.

What we’re looking for:

• Relevant IT certification or currently studying toward one – required

• Previous experience in Help Desk or Technical Support – an advantage

• Knowledge of Windows Server environments

• Familiarity with Active Directory, DNS, DHCP, IIS and Exchange

• Strong technical orientation and troubleshooting skills

• Fast learner with a proactive and service-oriented approach

• Very good English

🕐 This is a 24/7 shift-based position, including night shifts and weekends.

📍 Location: Petah Tikva

Ready to take your next step in IT?

We’d love to hear from you!