Information Technology Manager

About the Role

We are seeking a motivated and service-oriented IT Manager to join our expanding IT department.

Responsibilities

• Lead and manage the company’s IT infrastructure, systems, and day-to-day IT operations.

• Oversee the administration, maintenance, and security of hardware, software, networks, and cloud services.

• Provide hands-on technical support to employees and ensure a high level of IT service and responsiveness.

• Manage user accounts, access permissions, devices, and IT onboarding/offboarding processes.

• Develop and maintain IT policies, procedures, and security best practices.

• Monitor system performance, availability, and security, proactively identifying and resolving issues.

• Manage relationships with external IT vendors, service providers, and technology partners.

• Lead IT projects, including system implementations, upgrades, migrations, and infrastructure improvements.

• Ensure data security, backups, business continuity, and compliance with relevant security standards.

• Manage the IT budget, software licenses, hardware procurement, and technology-related expenses.

• Evaluate new technologies and recommend solutions that improve efficiency, security, and employee experience.

• Collaborate with management and other teams to understand business needs and align IT solutions with company goals.

Requirements

Must-Have Skills:

• Knowledge of Windows & macOS environments.

• Understanding of networking (DNS, DHCP, VPN).

• Ability to troubleshoot common hardware/software issues.

• Strong communication and teamwork skills.

• Experience with Active Directory (IAM, device management).

• Microsoft 365 administration (Exchange, SharePoint, Teams).

Nice-to-Have Skills:

• Familiarity with cloud identity management and security.

• Working in a retail org

Personal Qualities

• Excellent interpersonal skills.

• Strong customer service mindset.

• Eager to learn and grow in a large, rapidly expanding company.

• Responsibility, attention to detail, and problem-solving ability.

• Positive attitude and willingness to take initiative.

Why Join Us?

• Exposure to modern IT technologies.

• Supportive environment that encourages learning.

• Dynamic work environment with real impact.