IT Help Desk Lead

We are recruiting an IT Help Desk Lead for a senior living organization located in the Sharon area.

Responsibilities:

• Working with the support team and providing technological assistance to the organization's users

• Managing and prioritizing service requests, troubleshooting hardware, operating systems, communication, and telephony issues

• Managing users and permissions, preparing and installing endpoint workstations

• Leading the training of support teams and maintaining systems and infrastructure

• Providing on-site support at the organization's branches and participating in Information Systems projects

Requirements:

• Two years of experience as a Support / IT Team Leader

• Experience working with Active Directory, Exchange, and Microsoft 365

• Two years of experience working with virtual workstations, CITRIX – mandatory

• Experience working with Microsoft systems, Zoom, and Microsoft Teams

• Valid driver's license – mandatory; experience with Avaya PBX – advantage