IT Help Desk

At Seemplicity , we are redefining the future of cybersecurity. AI is fundamentally shifting the defender’s challenge from detection speed to remediation speed, and we are built for this new era. Our Agentic Exposure Action Platform fights AI with AI at the remediation layer, closing the gap between finding a security exposure and actually resolving it. By building autonomous AI Analysts that move beyond static rules to investigate, guide, and verify remediation across identity, cloud, and IT ecosystems, we help organizations turn overwhelming noise into autonomous, accountable action. We're looking for an enthusiastic, service-oriented IT Help Desk to own our day-to-day IT operations: employee support, endpoints, SaaS and AI tools, and office infrastructure, all with security as a first principle.

Requirements: • 3 years of hands-on IT support experience: hardware, software, permissions, and network troubleshooting for employees and systems. • Experience administering Google Workspace, or Office 365, plus MDM platforms and SaaS integrations. • Comfortable managing both macOS and Windows environments. • Experience automating IT workflows - scripting (bash, Python) or low-code tools (Google Apps Script, n8n, Slack workflows). • Security-first mindset: you think about access, exposure, and attack surface by default. • Familiarity with AI productivity tools (Claude, ChatGPT, Copilot, or similar) and enthusiasm for using AI to work smarter - bonus if you've administered them for a team. • Excellent troubleshooting instincts - methodical, curious, and persistent. • Strong communication and documentation habits, with the patience to make things simple for non-technical users. Skills • Technical problem solving. • Super fast learner. • Excellent and proven serviceability skills with a positive attitude "Get stuff done". • Ability to prioritize tasks and escalate them when appropriate.