IT Helpdesk Technician

Orian's IT Department is seeking an IT Helpdesk Technician to join our support team and provide professional technical assistance to employees across all company locations.

Key Responsibilities

• Provide technical support to end users for computer systems, software, and communication technologies.

• Troubleshoot and resolve hardware, software, workstation, and peripheral equipment issues.

• Install, configure, and maintain computers, laptops, and enterprise software applications.

• Manage user accounts and permissions within Microsoft environments.

• Handle service requests and track resolution in accordance with SLA requirements.

• Provide remote support to employees and branch offices across the country.

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Requirements

Mandatory Qualifications

• At least one year of experience in a Helpdesk or IT Support role.

• Strong knowledge of Microsoft Windows 11 operating systems.

• Experience providing end-user support and troubleshooting IT-related issues.

• Knowledge of Active Directory and Microsoft 365.

• Familiarity with workstations, printers, and basic networking equipment.

• Strong troubleshooting and problem-solving skills.

• Excellent customer service orientation and interpersonal skills.

• Ability to work independently as well as part of a team.

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Personal Attributes

• High sense of responsibility and ability to work under pressure.

• Strong organizational and time-management skills.

• Self-learning capability and eagerness to develop professionally.

• Service-oriented approach with excellent communication skills.

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Position Details

• Full-time position.

• Availability to work beyond standard business hours when required.

• Location: Modiin, Israel.