IT Service Specialist -Student Position

eToro is the platform where you can trade, invest, save, and spend. Founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way, we've built a regulated, Nasdaq-listed platform used by millions of people in 75 countries. We believe there is power in shared knowledge. By combining the collective intelligence of our community with AI-powered tools, we've created a collaborative investment community designed to help you grow your knowledge and wealth. On eToro, you can hold a range of traditional and innovative assets and choose how you invest: trade directly, invest in a portfolio, copy other investors, or invest with an AI agent. Visit our Media Centre for the latest news. You can find out more about eToro  here . We are looking for IT Service Specialist for a student position/ part - time to join our wonderful team! What You’ll Be Doing • Provide direct, hands-on IT support for hardware assembly, peripheral setup, cabling, imaging, OS, and email/connectivity issues across local and remote teams. • Manage user identities, permissions, and licensing in Microsoft 365, Active Directory, and Azure AD. • Perform hardware setup and physical maintenance, including workstation assembly, cabling, peripheral installation, and direct technical troubleshooting. • Handleticketing, SLA tracking, vendor operations, and IT documentation. • Understanding and experience with AI tools • Assist with initial Tier 1 response, including basic technical support, password resets, and handling routine user inquiries. This is a part-time position 2-3 times a week with flexible hours suited for university schedules.

Requirements: • Student in Computer Science, Information Systems, or related degree (1-2 years remaining). • Hands-on experience with hardware assembly, component replacement, and workstation setup. • Solid grasp of networking protocols, Microsoft 365, and basic cloud/security concepts. • Strong problem-solving, communication, and customer-oriented service skills. • Experience or understanding in providing Tier 1 support, ticketing systems, and basic technical support.