IT Support - Helpdesk Specialist

Develeap is a leading technology company specializing in DevOps consulting services for organizations and startups. The company’s DevOps and AI engineers are highly skilled in modern technology stacks and commercial deployment scenarios, providing both core and supplementary services as needs arise. develeap focuses on helping clients get the most out of their development teams by aligning architecture and technology with business objectives. By implementing tools and procedures that enable true agility, such as continuous integration and delivery, develeap supports scalable, efficient software delivery. The team is committed to innovative solutions that drive growth and long-term success for its partners.

We're hiring: IT Support / Helpdesk Specialist (Mid-Level)

Develeap provides DevOps services to our clients - but this role is all about taking care of our own team. We're looking for a mid-level IT Support / Helpdesk Specialist to join us in Tel Aviv | Hybrid | 50% part-time, with the potential to grow to full-time as needed (hybrid: 3 days/week from the office).

If you love solving problems, keeping systems running smoothly, and being the go-to person when something breaks - this one's for you.

What you'll do

• Provide ongoing technical support to employees -phone, chat, and in person

• Diagnose and resolve hardware, software, network, and printing issues

• Manage and set up workstations (Windows / mac OS / Linux), install software and updates

• Manage users and permissions in Active Directory / Google Workspace / Microsoft 365

• Handle onboarding/off boarding and IT equipment inventory

• Document issues and resolutions in a ticketing system

• Coordinate with external vendors (telecom, hardware, licensing)

• Support basic information security practices (SOC-aligned)

• Spot recurring issues and drive process improvements

• Own meaningful involvement in our cloud environments (AWS / Azure / GCP) — monitoring, access management, and security aspects

What you bring

• 2+ years of experience in a technical support / helpdesk role

• Strong Windows knowledge, basic macOS experience

• Hands-on experience with Active Directory, permissions, and GPO

• Comfort working in Microsoft 365 / Google Workspace

• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)

• Ability to troubleshoot independently, under pressure, in real time

• Great service orientation, patience, and communication skills

• Good Hebrew and English, spoken and written

• Comfort using AI tools to work smarter

• Experience with cloud environments (AWS / Azure / GCP) — access management and security

Nice to have

• MDM experience (Intune / Jamf)

• Scripting (PowerShell / Bash / Python)

• Basic Docker & Kubernetes familiarity

• CI/CD tools (Jenkins, GitLab CI, GitHub Actions)

• Infrastructure-as-code basics (Terraform / Ansible)

• Comfortable with Git and the command line

This role sits inside a DevOps-driven company - so you'll be working closely with development and

infrastructure teams, in a culture that values automation, initiative, and constantly making things better.

Who you are

• Stable, with a genuine affinity for the IT field, and motivated to keep learning and growing

• Proactive, with creative thinking and a drive to raise and advance new ideas

• Independent and accountable, able to take ownership and drive processes forward - while still being a strong team player

• Comfortable in a dynamic, fast-changing environment

• Organized, able to manage multiple tasks and prioritize correctly

• Service-oriented with strong interpersonal skills

• Driven by an automation mindset -always looking to make processes more efficient

• Flexible, with a strong ability to learn

Know someone who'd be a great fit? Tag them below, or apply here. 👇