IT Support Specialist

Join Onyx Security and help build the control plane for autonomous AI in a fast-moving, high-impact environment. Onyx is building the control layer that enables enterprises to safely adopt and scale AI agents across the organization, with the visibility, governance, and operational control needed to understand what agents exist, what they do, how they behave, and what risks they introduce.

About The Role

We are looking for a proactive and service-oriented IT Support Specialist to join our team. In this role, you will be responsible for ensuring our employees have the tools, systems, and support they need to work efficiently and securely.

You will manage day-to-day IT operations, provide technical support to employees, maintain company devices and business applications, and contribute to a reliable, secure, and scalable IT environment.

What You Will Do

• Provide day-to-day technical support to employees across the organization, resolving hardware, software, and system-related issues.

• Manage employee onboarding and offboarding, including device provisioning, account creation, access management, and equipment collection.

• Configure, deploy, and maintain laptops, peripherals, and office technology.

• Administer employee accounts, permissions, and access across business applications and identity management platforms.

• Manage IT inventory, asset lifecycle, and hardware procurement.

• Support and maintain business applications such as Google Workspace, Microsoft 365, Slack, Zoom, and other internal tools.

• Troubleshoot network connectivity, Wi-Fi, VPN, printers, and conference room technology.

• Partner with the Security team to maintain endpoint security, device compliance, and IT best practices.

• Document IT processes, maintain internal knowledge base articles, and improve support workflows.

• Monitor IT systems and proactively identify opportunities to improve reliability, security, and the overall employee experience.

• Assist with office IT infrastructure and support company-wide technology initiatives.

What You Will Bring

• 3+ years of experience in IT Support.

• Strong knowledge of macOS and/or Windows operating systems.

• Experience working in a startup or high-growth technology company.

• Experience with Jira, Jira Service Management, ServiceNow, or similar ticketing systems.

• Experience managing Google Workspace and/or Microsoft 365.

• Familiarity with identity and access management platforms such as Okta, Microsoft Entra ID (Azure AD), or JumpCloud.

• Experience with endpoint management solutions such as Jamf, Intune, Kandji, or similar tools.

• Basic understanding of networking concepts, including Wi-Fi, VPN, DNS, and DHCP.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and interpersonal skills with a service-oriented mindset.

• Ability to manage multiple priorities in a fast-paced environment.

• High level of ownership, organization, and attention to detail.