Junior Tier 1 Technical Support

A global technology company is looking for a Junior Tier 1 Technical Support to join its global Support team. This is an hourly 24/7 shift-based environment. The team provides technical support for a technology platform used by restaurants and connected to delivery partners worldwide.

The role combines technical support with AI-driven tools and automation, including daily use of AI tools as well as involvement in AI and technology projects.

Responsibilities:

• Provide Tier 1 technical support to restaurants worldwide.

• Troubleshoot technical issues and provide solutions according to SLA.

• Work with internal systems and ServiceNow.

• Communicate mainly in English through written channels and phone calls.

• Use AI tools such as Claude and Cursor as part of the daily workflow.

• Participate in AI and technology projects.

Requirements:

• Technical orientation and strong learning ability.

• Background in Computer Science, a technical course, or a relevant technological field – an advantage.

• Strong English - mandatory.

• Availability to work shifts, including weekends.

• Strong communication and service-oriented skills.

• Motivation to build a long-term career in the technology industry.