Liveops & Monetization Manager

We're looking for a Liveops & Monetization Manager to join our team.

This role is responsible for keeping the platform engaging, and competitive through real-time experiences, live events, gamification, and precise execution across all active markets. You’ll sit at the intersection of CRM, product, game economy and live operations - ensuring players always have a reason to return, engage, and play.

Key Responsibilities

• Plan, launch, and manage live platform experiences that drive conversion, engagement, and retention across the player lifecycle

• Operate and optimize real-time engagement mechanics, rewards, and events based on player behavior and performance signals

• Monitor live performance and player activity, adjusting mechanics, pacing, and incentives when needed

• Ensure all live initiatives are clearly communicated onsite and aligned with CRM messaging across channels

• Collaborate with CRM, Product, BI, and Marketing teams to deliver cohesive player experiences

• Run test-and-learn frameworks, including A/B tests and control groups, to continuously improve engagement and monetization

• Track and analyze KPIs such as engagement rate, session frequency, progression, retention, and LTV uplift

Requirements

• 2+ years of experience in Live Ops, CRM, monetization, or engagement roles within social casino, gaming, or adjacent digital products

• Strong understanding of player psychology, engagement loops, progression systems, and reward mechanics

• Experience operating live features, events, or promotions in fast-paced environments

• Highly execution-focused with strong attention to detail and ownership mindset

• Comfortable working across multiple markets, time zones, and real-time operational demands