monday.com Customer Success Team Lead

Matrix DevOps is the Platinum monday.com Partner in Israel, supporting hundreds of organizations across Enterprise, Commercial, SMB, and Public sectors.

Our team helps customers implement, adopt, expand, and maximize the business value of the monday.com platform by combining business consulting, technical expertise, and customer success best practices.

We work closely with monday.com and lead strategic digital transformation projects for some of Israel’s leading organizations.

Role Description

We are looking for an experienced Customer Success Team Lead to lead the monday.com Customer Success practice at Matrix DevOps.

This is a strategic leadership role responsible for managing and developing the Customer Success team while driving platform adoption, customer retention, customer health, and business growth across Enterprise and strategic accounts.

The role combines people management, operational excellence, customer engagement, and cross-functional collaboration with Sales, Professional Services, and monday.com.

This is a full-time hybrid position based in the Sharon / Central Israel area and includes regular meetings with customers across Israel.

Responsibilities

* Lead, coach, mentor, and develop the Customer Success team.

* Drive platform adoption and customer success across Enterprise and strategic customers.

* Build trusted relationships with key stakeholders and executive sponsors.

* Identify at-risk customers and proactively drive retention initiatives.

* Identify expansion opportunities in collaboration with the Sales team.

* Define and monitor Customer Success KPIs and team performance.

* Design and implement scalable Customer Success processes and best practices.

* Build playbooks, customer journeys, enablement materials, and operational methodologies.

* Collaborate closely with Sales, Professional Services, and monday.com to deliver outstanding customer outcomes.

Qualifications

Required

* At least 2 years of experience leading a Customer Success team in a global software company.

* Experience managing Enterprise and strategic customers.

* Proven experience coaching, mentoring, and developing Customer Success professionals.

* Experience defining KPIs, measuring performance, and managing team objectives.

* Experience building and implementing operational processes and methodologies.

* Strong business mindset with a clear understanding of customer success, platform adoption, customer retention, and business growth.

* Hands-on experience working with the monday.com platform – significant advantage.

* Willingness to work in a hybrid environment and travel to customer meetings across Israel.

* Fluent in Hebrew and English.

What We’re Looking For

Someone who can inspire people, build scalable processes, develop talent, and position Customer Success as a true business growth engine.

A leader who understands that long-term customer success begins with strong platform adoption, continues through measurable business value, and evolves into trusted, long-lasting customer partnerships.