Platform DevOps Engineer

About us

Jeen empowers enterprises with generative AI through advanced AI agents, automations, voice analytics, and knowledge-based insights across any cloud or on-premise environment. Trusted by industry leaders shaping tomorrow's technological landscape.

About the Role

As a Platform DevOps Engineer for Jeen Talk, you will lead DevOps for Jeen’s SaaS product. You will serve as the product’s primary DevOps owner, with end-to-end responsibility for infrastructure, Production availability, reliability, and development and deployment workflows. The role is designed to establish a scalable DevOps capability as the product and organization grow.

Key Responsibilities

• Own the end-to-end cloud-native infrastructure for Jeen Talk, including Development, Test, and Production environments.

• Design and build scalable, secure, and reliable infrastructure for an active SaaS product.

• Lead CI/CD, deployment, and release-management processes using GitHub Actions, GitOps, and Argo CD.

• Manage and scale Kubernetes, Docker, Helm, and public-cloud infrastructure using Terraform.

• Establish and lead observability, monitoring, alerting, and incident-response capabilities.

• Participate in on-call rotations, resolve Production incidents, lead postmortems, and drive preventive improvements.

• Partner with R&D teams to improve product performance, scalability, reliability, and security.

• Develop automation and scripting tools, and promote AI-powered code assistance and development practices to improve operational speed and quality.

• Build operational processes, infrastructure standards, and documentation that support the future growth of the DevOps capability.

Requirements

• At least 3 years of hands-on experience in DevOps or Platform Engineering roles.

• Proven experience in a SaaS company, including ownership of Production systems.

• Experience as a sole DevOps engineer, technical lead, or in a role with broad ownership of product infrastructure.

• Hands-on experience building and maintaining cloud-native infrastructure in a public cloud environment.

• Significant experience with Kubernetes, Docker, Helm, and Terraform.

• Experience with CI/CD, GitHub Actions, GitOps, and Argo CD.

• Experience with Prometheus and observability, monitoring, and alerting systems.

• Experience with on-call, incident response, incident analysis, and improving Production-system reliability.

• Strong scripting skills.

• Demonstrated ability to provide technical leadership, operate independently amid ambiguity, and drive cross-functional initiatives.

• High proficiency in Hebrew and English.

• A relevant degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Preferred Qualifications

• Experience with Azure.

• Experience building and scaling Production infrastructure from the ground up for a SaaS product.

• Experience with AI products, LLM workloads, or Voice / Conversational AI systems.

• Experience with cloud security, IAM, secrets management, and infrastructure hardening.

• Experience with cloud cost optimization and efficient resource management.

• Experience managing or mentoring DevOps / Platform Engineering professionals.

• Experience using AI-powered code assistance or development tools.