Sales Operations Manager

Positon Overview: The Sales Operation Manager is an important connection between the sales and product development teams, finance, production, MIS, quality control and customer support. Main responsibilities:  • Managing and Responsible for the results Sales Operations which are in charge of the Full Order Management cycle: issuing quotes from CRM, process orders and invoices from ERP system, Collection, Shipping and Handling and being the Customers' focal point for all operational issues. • Establish, implement and enforce company's license renewal process. • Maintain the Commercial Guidelines according to the SOX rules of the company. • Create, implement and maintain MIS user Guides and all Sales Operation Processes. • Solve MIS problems of the users. • Generate reports for the Sales team. • Performing weekly Forecast calls with the regions. • Measuring and controlling SF accuracy. • Following up on Collection problems. • New employees' trainings on SF and Sales Processes. • Focal point for the Sales Coordinator to help them take the right decisions. • Focal point for problem solving for the Sales Directors. • Maintain Customers Price Lists. • Managing Distributors Agreements renewals project. • Finance contact person in all SOX related issues. • Preparing the Forecast for procurement for the plant. • Yearly employee's assessments. • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.

Requirements: • At least two years of Sales Operation Management experience in a global high-tech company. • Academic degree- Must. • Fluent English; both written and verbal (mother tongue is an advantage) • Additional languages – an advantage. • Systems knowledge: ERP, BI and CRM – Must. • Strong willing and ready to face complex situations. • Team player. • Exemplary organizational skills and ability to multitask. • Drive AI adoption across the Sales Operations team — leading training and embedding AI tools into daily workflows. • Identify, implement and scale AI-driven solutions (quoting, order management, forecasting, reporting) with IT/MIS and Sales leadership, tracking business impact. • Advanced excel knowledge – Significant advantage. • Work well under pressure and follow through on items to completion.