Salesforce System Analyst & Project Manager

abra professional services is seeking a Salesforce System Analyst & Project Manager!

Role Overview:

• Writing functional specifications / user stories and defining complex processes involving multiple interfaces with financial systems.

• Delivering effective technical and operational solutions for business requirements.

• Daily responsibilities include analyzing customer requirements, making professional architecture and implementation decisions alongside relevant stakeholders, and leading the end-to-end design process through to delivery.

• Managing and leading projects/tasks across the entire project lifecycle.

• Coordinating and managing cross-functional interfaces with both internal stakeholders and external clients.

• Ensuring deliverable quality and alignment with core business requirements.

• A challenging role in a dynamic, high-tech environment.

Requirements:

• 5+ years of experience in Systems Analysis – Must

• 3+ years of experience as a Salesforce Systems Analyst within enterprise-scale organizations – Must

• 4+ years of experience in Project Management – Must

• Experience in systems analysis within financial institutions / financial enterprise environments – Advantage

• Hands-on experience with Salesforce Service Cloud, user management, permission sets/roles, and Flows – Advantage

• Familiarity with call center, branch, and back-office operational processes – Advantage

• B.Sc. in Industrial Engineering & Management, Information Systems, Business Administration, or a related field – Advantage

• Proven experience managing multiple interfaces, cross-functional teams, and client-facing communication – Advantage