Salesforce System Analyst & Project Manager

abra professional services is seeking a Salesforce System Analyst & Project Manager! Role Overview: • Writing functional specifications / user stories and defining complex processes involving multiple interfaces with financial systems. • Delivering effective technical and operational solutions for business requirements. • Daily responsibilities include analyzing customer requirements, making professional architecture and implementation decisions alongside relevant stakeholders, and leading the end-to-end design process through to delivery. • Managing and leading projects/tasks across the entire project lifecycle. • Coordinating and managing cross-functional interfaces with both internal stakeholders and external clients. • Ensuring deliverable quality and alignment with core business requirements. • A challenging role in a dynamic, high-tech environment.

Requirements: • 5+ years of experience in Systems Analysis – Must • 3+ years of experience as a Salesforce Systems Analyst within enterprise-scale organizations – Must • 4+ years of experience in Project Management – Must • Experience in systems analysis within financial institutions / financial enterprise environments – Advantage • Hands-on experience with Salesforce Service Cloud , user management, permission sets/roles, and Flows – Advantage • Familiarity with call center, branch, and back-office operational processes – Advantage • B.Sc. in Industrial Engineering & Management, Information Systems, Business Administration, or a related field – Advantage • Proven experience managing multiple interfaces, cross-functional teams, and client-facing communication – Advantage