Senior Technical Program Manager - Center of Excellence

Job Description

Ready to be the driving engine shaping delivery frameworks and executing strategy across teams?

Are you passionate about leveraging cutting-edge AI and automation to eliminate friction for hundreds of developers?

Who are we?

Akamai is changing the way organizations protect their data centers and clouds from advanced threats. Our team boasts some of the most talented and experienced cyber security and data center professionals in the

About The Role

We seek a pragmatic CoE Program Manager to drive R&D operations forward by bridging strategy and daily execution. This role involves collaborating with R&D, Product, and CoE Leadership to design workflows, configure tools, and ensure adoption. Ideal candidates are proactive operators passionate about AI productivity tools and influencing engineering and product team delivery.

As a Senior Technical Program Manager COE, you will be responsible for:

• Translating strategy, frameworks, and leadership decisions into seamless execution across various units and squads for effective enablement.

• Leading cross-functional taskforces and operational initiatives to streamline workflows, support executive decisions, and align execution across units.

• Partnering directly with leads to onboard teams, tailor continuous improvement processes, provide coaching, and elevate delivery performance.

• Guiding squads as a change agent through methodology, process, and cultural transformations.

• Maintaining data standards while building actionable dashboards /tools and shaping a continuous learning culture.

• Championing modern AI tools like Claude Code and Gemini to automate repetitive tasks and build cross units framework standards.

• Building trust across units and teams through training, communication channels, and continuous learning.

• Configuring custom Jira workflows, boards, fields, and Confluence spaces to eliminate friction for developers.

Do What You Love

To be successful in this role you will:

• 4+ years experience in project management, tech ops, delivery teams, or Scrum Master roles within an R&D/tech environment.

• Have excellent knowledge of Agile methodologies, frameworks, and Atlassian toolsspecifically Jira, Confluence, Jira Plans, Structure, and related add-ons.

• Have the ability to drive organizational change: Experience evaluating operational processes, implementing scalable frameworks, and optimizing workflow execution across R&D teams.

• Demonstrate expertise in creating dashboards, analyzing delivery metrics, and utilizing data/AI to uncover trends and mitigate project risks promptly.

• Have hands-on experience using Claude Code, Gemini, and Generative AI for documentation, reporting, and workflow automation to boost team delivery speed.

• Demonstrate communication and leadership skills to effectively engage and influence diverse technical and non-technical stakeholders, including contributors and executives.

• Have a forward-thinking, curious mindset with a passion for experimenting with emerging technologies and hands-on problem-solving.

• Demonstrate emotional intelligence, active listening, teamwork, empathy, collaboration, and exceptional communication skills while ensuring successful project delivery from start to finish.

About Us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our Focus Is Simple

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!