ServiceNow Team Lead

ServiceNow Team Lead | Technology Projects | Tel Aviv

A leading company in Tel Aviv is looking for an experienced ServiceNow Team Lead to take end-to-end ownership of the ServiceNow platform while leading a technology team and complex cross-organizational technology projects.

The role combines hands-on ServiceNow expertise, team leadership, platform strategy, enterprise integrations, vendor management, and end-to-end delivery of strategic technology initiatives.

Key Responsibilities:

• Own the design, implementation, development, and management of ServiceNow solutions

• Drive business process improvement and automation using the ServiceNow platform

• Define and execute the platform's business and technology roadmap

• Lead ServiceNow expansions, upgrades, and implementation of new modules

• Manage complex cross-functional and enterprise-wide technology projects

• Lead integrations between ServiceNow and core systems, SAP, enterprise applications, and SaaS solutions

• Lead the implementation of COTS products and new technology solutions

• Manage project scope, timelines, budgets, risks, and work plans

• Manage and professionally lead a technology team of up to 5 employees

• Mentor team members, drive professional development, and manage priorities and execution

• Manage software vendors, integrators, and implementation partners

• Lead RFP processes and evaluation of technology solutions

• Identify, evaluate, and implement innovative AI and Automation solutions

Requirements:

• 5+ years of hands-on experience managing, designing, and implementing ServiceNow solutions – required

• Proven experience leading complex, cross-organizational technology projects within a large enterprise

• Experience managing Development, Implementation, and/or Infrastructure teams

• Proven experience leading integrations with core and enterprise systems

• Experience managing vendors, integrators, and external technology partners

• Experience managing budgets, project plans, timelines, and risks

• Strong understanding of enterprise architecture and business processes

• Ability to lead multiple stakeholders and complex interfaces simultaneously

• ServiceNow certifications such as CSA, CAD, or CIS

• Excellent Hebrew and English communication skills

• Experience implementing AI and Automation solutions – an advantage

• Strong leadership and people management capabilities

• Broad business and system-level perspective

• Ability to independently lead initiatives from strategy through execution

📍 Tel Aviv, Israel | Full-time