Support Engineer

Support Engineer

• Customer Support

•

• Migdal Haemek

•

• Full-time

Description

• Communicating the requirements of customer needs to the R&D, from spec definition to final release to customer

• Defining product properties – Ease of use, GUI, improvements.

• New features definition from definition to release.

• Training and continuous relationship with customers in analysis of system applicative problems

• Application support/post sale for optical scanning systems installed at customer's site.

• Support the global territories technical teams

• Writing documentation for support and training in English

• Support new and existing systems abroad

Requirements

• BSc Degree or Practical Engineer in Mechanical Engineering /Electrical Engineering / Computer Engineering

• Two years’ experience (or more) as Integration engineer /support engineer/service engineer/application engineer in the semiconductor industry.

• Willing to travel abroad when it will become relevant (1-2 trips per Quarter).

• Working with various company interfaces – R&D, Manufacturing

• Fluent English (oral and written) – Must