System Administrator

About TytoCare

TytoCare is transforming the way care is delivered by enabling leading health plans and health systems to provide remote physical exams, closing the care gap. TytoCare’s Home and Pro Smart Clinic solutions extend high-quality care into homes and community settings, including schools, work sites, urgent care centers, and rural clinics, while leveraging proven engagement models and one of the world’s largest proprietary multi-modal clinical datasets, built from millions of real-world encounters, to power our FDA-cleared, award-winning AI.

Founded in 2012, TytoCare is trusted by more than 240 leading organizations across the U.S., Europe, Asia, Latin America, and the Middle East. Our partners consistently see utilization rates six times higher than traditional telehealth, an average 8.5% reduction in total cost of care, and 11.3% fewer Emergency Department visits, with an average NPS of 83.

About the role

The System Administrator is a one-man-show responsible for all IT activities across the company. The role combines hands-on IT support and help-desk responsibilities with system administration, infrastructure management, security, and IT projects.

Specific Responsibilities:

• Be the key go-to person for IT needs / projects

• Provide day-to-day IT support and help-desk services to employees globally, as well as external sub-contractors, service providers, and partners. Troubleshoot hardware, software, access, connectivity, and other technical issues, and ensure timely resolution or escalation when needed.

• Administer and manage AzureAD (Entra), Office 365, and Exchange Online

• Maintain cloud storage privileges & configuration and backup of SharePoint, G-Suite, etc.

• Manage endpoints using Intune, JAMF, and additional MDM tools

• Manage the IT infrastructure of the IL office, including network infrastructure, working desks, conference meeting rooms, intercom, alarm & security cameras system, IoT equipment, etc.

• Manage software/HW purchases & licenses and IT inventory of the company across offices

• Work with different IT suppliers to perform infrastructure projects and for support escalation

• Be part of the security incident response team

• Establish and implement new IT processes

Required Qualifications:

• 1+ year of experience in IT Support, System Administration, or a similar role, preferably in a cloud-based environment

• Experience with Microsoft 365, including Azure AD/Entra ID, Exchange Online, SharePoint, and MS Teams

• Experience supporting Windows and MacOS; familiarity with Linux is a plus

• Basic understanding of network protocols, VPNs, firewalls, and IT security best practices

• Knowledge of MDM tools, including Intune, JAMF

• Experience in writing and executing PowerShell scripts – advantage

• Experience in other cloud frameworks, such as AWS, Google – advantage

• Ability to prioritize multiple, competing, and simultaneous projects, issues, and activities

• Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination

• Team player with “can do” attitude, comfortable in a fast-paced environment

• High-level written and verbal communication skills in English