Technical Customer Success

We are Flashy - an advanced SaaS platform for Marketing Automation, eCommerce, and retail. We help brands manage and improve their customer relationships through smart automations, email and SMS marketing, website pop-ups, customer segmentation, product recommendations, reviews, advertising audiences, and more.

Our platform brings together data, marketing, and technology, enabling businesses to create more personalized and accurate customer experiences, increase sales, and improve customer retention. Flashy is used by thousands of eCommerce websites and leading brands in Israel and around the world.

This position is 100% remote.

Responsibilities:

Technical Support - Handle incoming technical inquiries, investigate and troubleshoot complex issues, support integrations and platform-related challenges, and provide fast, professional, and effective solutions based on each customer’s needs.

Platform Guidance & Training - Guide customers on how to use the platform effectively, explain features and best practices, and provide hands-on training to help them get the most value from Flashy’s tools and capabilities.

Proactive Customer Success - Initiate ongoing communication with customers to review their platform usage, identify opportunities for optimization and growth, recommend relevant solutions, increase engagement, and strengthen long-term customer relationships.

Requirements (A - Must):

2+ years of hands-on experience in Technical support / CSM

Required experience working with Webhooks, API integrations.