Technical Customer Success Manager

We’re looking for a Technical Customer Success Manager to join our team and own the customer journey from onboarding through ongoing success. You’ll work directly with global enterprise customers, helping them implement, adopt, and get the most out of Deepdub’s Voice AI solutions. This is a startup-mode role. You’ll roll up your sleeves, own customer relationships end to end, and work closely with Product and Engineering to solve problems and drive customer success. It’s a chance to be part of a successful AI company shaping the future of voice and to see your work directly influence both the product and the customer experience.

Requirements: • 4+ years of professional experience , with a strong background in startup environments and experience in Customer Success, Solutions, Technical Account Management, Implementation, or a similar customer-facing role. • Strong technical background , including hands-on coding experience and the ability to understand and troubleshoot technical issues. • Experience working with CRM and customer support platforms . • Proven ability to handle customer issues and escalations , coordinate across teams, and drive issues through to resolution. • Comfortable working with AI tools and prompting , with a strong interest in new technologies. • Excellent communication skills, with the ability to explain technical topics clearly and manage customer expectations. • Strong organizational skills and the ability to manage multiple priorities .