Technical Support Specialist (Defense)

Job Description

A defense-sector company is looking for a Technical Support / Help Desk Specialist to provide ongoing technical support to users, manage permissions, troubleshoot issues, and support organizational systems in a classified work environment.

Key Responsibilities:

Provide technical support to users for hardware, software, applications, and endpoint devices. Manage users, permissions, and access to organizational systems. Provide ongoing support and administration of Google Workspace, including users, groups, permissions, email, and Shared Drives. Support internal applications and dedicated organizational systems. Troubleshoot network, computer, printer, and peripheral issues. Work with servers and enterprise IT environments. Document incidents, track resolution, and provide high-quality user support. Work in accordance with information security procedures in a classified environment.

Requirements

Previous experience in technical support / Help Desk — mandatory.

Experience managing users and permissions — mandatory.

Experience supporting organizational applications — mandatory.

Experience working with Google Workspace — mandatory.

Experience working with servers and enterprise IT environments — significant advantage.

Experience in a classified / defense-sector environment — significant advantage.

Strong service orientation, responsibility, organization, and ability to work independently.