Tier 2 Technical Support Specialist

Tier 2 Technical Support Specialist | Leading Financial Organization | Central Israel

A leading financial organization in Central Israel is looking for a Tier 2 Technical Support Specialist to join its technology team in a complex enterprise environment.

We're looking for someone who goes beyond basic user support — someone who can investigate complex technical issues, identify their root cause, and take full ownership through resolution.

This role is ideal for an experienced Technical Support professional with strong System, Infrastructure, VDI, Active Directory, and troubleshooting skills who wants to deepen their technical expertise.

What You'll Do

• Handle escalations and complex technical incidents from first-line support teams

• Investigate and troubleshoot software, system, infrastructure, and connectivity issues

• Take end-to-end ownership of incidents from initial diagnosis through resolution

• Manage users, permissions, groups, and mailboxes using Active Directory and Exchange

• Work with VDI and virtualized environments, including virtual workstation provisioning and management

• Troubleshoot networking and connectivity issues across physical and virtual environments

• Work with Citrix and VMware environments

• Manage access permissions to organizational resources and shared folders

• Proactively contact users and provide remote technical support

• Create technical documentation, procedures, and Knowledge Base articles

• Share technical knowledge with other support teams

What We're Looking For

• Previous experience in Tier 2 Technical Support or a technical support position with strong System/Infrastructure exposure

• Hands-on experience with Active Directory and Exchange – required

• Experience working with VDI / virtualization environments – required

• Strong troubleshooting and root-cause analysis capabilities

• Good understanding of networking concepts, including TCP/IP, VLANs, Gateways, Ports, and network troubleshooting

• Experience working in a complex Enterprise environment

• Ability to independently manage technical incidents end-to-end

• Strong communication and service orientation