UC & Contact Center Expert

We are hiring a UC & Contact Center Expert to join the Communications Department of a global company, responsible for supporting and maintaining global telephony and Contact Center systems.

RESPONSIBILITIES:

• Manage and support global telephony and Contact Center systems

• Troubleshoot and resolve complex technical issues across UC and Contact Center environments

• Perform system installations, upgrades, and ongoing maintenance

• Analyze business needs and translate them into appropriate technical solutions

• Work with internal teams and stakeholders to support and implement communication projects

REQUIREMENTS:

• 3+ years of experience in telephony and Contact Center environments – mandatory

• Experience with SBC systems – mandatory

• Experience with Microsoft Teams Calling, Webex Calling, Cisco Voice, or similar solutions

• Experience with AudioCodes and Genesys – a significant advantage

• High level of English – mandatory